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Privacy Policy

Effective Date: October 13, 2025
Welcome to The Hideout (“we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit www.hideoutphilly.com, contact us, or make a booking.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the information needed to operate The Hideout and communicate with you effectively:
Information you provide directly:
  • Name, email address, and phone number when you contact us or make a booking.
  • Event details such as date, time, and group size.
  • Payment information (processed securely through third-party payment providers; we do not store full credit card details).
Information collected automatically:
  • Basic technical data like your IP address, browser type, and device information.
  • Website analytics data (through tools such as Google Analytics) to help us understand site performance and improve user experience.
Cookies:
We may use cookies and similar technologies to keep the site functioning properly and to analyze traffic. You can disable cookies in your browser settings, though some features may not work as intended.
2. How We Use Your Information
We use the information we collect to:
  • Process and manage bookings and deposits.
  • Communicate with you about your reservations or inquiries.
  • Improve our website, services, and customer experience.
  • Send updates, promotions, or policy notices (only if you opt in).
We do not sell or rent your personal information to anyone.
3. How We Share Information
We may share limited data only when necessary to operate our business:
  • With third-party payment processors to complete transactions.
  • With website service providers (such as Wix and Google Workspace) who assist in running our site and communications.
  • If required by law, to comply with legal obligations or protect our rights.
All partners are required to handle your data safely and in accordance with privacy laws.
4. Data Retention
We keep your information only as long as needed for the purposes described above or as required by law.
5. Security
We use SSL encryption, password protection, and secure platforms (Wix and Google Workspace) to protect your data. While no system is 100% secure, we take reasonable steps to keep your information safe.
6. Your Rights
You have the right to:
  • Request a copy of the personal data we hold about you.
  • Ask us to correct or delete your information.
  • Withdraw consent to receive marketing emails.
To exercise these rights, contact us at events@hideoutphilly.com.
7. Links to Other Websites
Our website may link to third-party sites (such as social media or booking platforms). We are not responsible for their privacy practices, so please review their policies separately.
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted here with a new effective date.
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